Knowledge/Experience/Qualification:
Must Have:
- User support and Software troubleshooting
- Hardware diagnostics and setup
- Windows, Linux OS, Windows server -16/19
- Troubleshooting Networking Issues
- LAN/WAN, TCP/IP, PCOIP
- VMWare/Hyper-V
- Windows/Azure Active directory
- Endpoint Protection
- ITIL Concepts, SLA
- BMC Remedy, Cherwell
- Troubleshoot LAN, Wi-Fi, and VPN issues, and assist with IP configurations, DNS/DHCP issues, and connectivity problems
- Enforce endpoint protection policies, security compliance and monitor for unauthorized access/suspicious activity
- Respond to and resolve end-user requests (in person, via phone, email, or ticketing systems)
- Provide training and guidance to users on hardware and software use
- Conduct routine system health checks and maintenance tasks on regular intervals
Technical Skills:
Description
- Provide Level 2 on-site IT support across client locations
- Configure and deploy Windows and Mac laptops, ensuring compliance and user readiness
- Work on Autopilot provisioning and provisioning package (PPKG) creation for efficient and hands-free Windows deployments
- Troubleshoot MDM issues and support cross-platform environments (Windows/macOS)
- Manage and track IT assets (laptops, peripherals, conference room equipment) to maintain inventory accuracy
- Diagnose & resolve software, hardware, and network-related issues within SLA using ServiceNow
- Check, maintain and ensure that all the systems are running smoothly
- Troubleshoot and solve technical problems, install or update required software and hardware and recommend software for the company to improve productivity
- Update customer data and generate monthly performance and support reports
- Provide advice and training to users in response to identified difficulties
- Setup equipment for employee use, perform or ensure proper installation of cables, operating systems or appropriate software
- Provide basic desktop troubleshooting via phone, remote tools, or face-to-face interaction
- Configure user settings and help the end sure with their computers, software progress and hardware device
- Set up new equipment and upgrade existing systems
- Conduct hourly security and background checks to safeguard confidential data
- Provide and manage system backups
Pay Rate: $36/hour for a minimum of 30 hours per week.
Overtime will apply after 44 hours at 1.5 times the hourly wage